7 min read
The Execution Gap: Why Smart Teams Have the Strategy and Still Can’t Deliver
A frequent complaint I hear from leaders is "I've explained the strategy four times. I genuinely don't understand why my team isn't executing."
Read MoreDevelop leaders, strengthen executive teams and gain deep insights with assessments designed to accelerate trust and performance.

Transform how your leaders think and perform with keynotes that spark connection, trust and high-performance cultures.

Explore practical tools, thought-leadership and resources to help you build trusted, high-performing teams.

Trustologie® is a leadership development consultancy founded by Marie-Claire Ross, specialising in helping executives and managers build high-trust, high-performing teams.

Insights for leaders who know leadership isn’t about doing more. It’s about who you are being.
7 min read
A frequent complaint I hear from leaders is "I've explained the strategy four times. I genuinely don't understand why my team isn't executing."
Read More
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There are moments in leadership when things feel harder than they should. What used to work stops working. The team feels different. Your confidence...
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In the book, the Hidden Life of Trees, Author Peter Wohlleben, talks about his professional career as a forester. It was his job to look at hundreds...
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There comes a time in every team, when the energy seems to dip.
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Middle managers are burning out faster than ever before. Sitting between the executive team and the frontline they act as a linchpin. Translating...
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Dealing with uncertainty is at an all-time high. According to the Global Policy Uncertainty Index, concern about the impact of policy decisions on...
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With job insecurity, economic uncertainty and the pressure to do more with less, thriving at work can almost seem like a pipe dream.
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After 10 years of resisting Married at First Sight Australia, I have succumbed to the "social experiment." It's where Aussie singles tie the knot...
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In today’s fast-changing workplace, managers face unprecedented complex challenges. From hybrid work complexities to team alignment struggles, it...
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In an era defined by rapid change, economic uncertainty, and unprecedented workplace challenges, organisations are grappling with how to remain...
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Trust in business is foundational. It underlies every human relationship, every interaction, every communication, every initiative, every work...
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I'm one of those people who have been wired to trust pretty much any women my own age who engage with me in friendly chit-chat.
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Most leaders understand the importance of building trust in their teams and across them. Yet, throw in a bit of risk or uncertainty and leaders...
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Concerns about productivity, visibility, and inadequate collaboration are prompting some companies to require employees to return to the office.
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As a manager, giving constructive feedback is one of the fastest ways to reveal your emotional intelligence. You’re not just delivering a message;...
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Unlock the potential of your Gen Z employees with these essential management strategies.
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We all love to hate meetings. Yet, when executed effectively, they enhance team unity and harness the collective intelligence of your people.
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Emerging leaders often kickstart their leadership journey by mirroring the practices of inspirational mentors.
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In a recent Fast company article, Dr. Tomas Chamorro-Premuzic made the bold statement that an under-rated leadership skill is being able to build a...
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Successful leaders understand that a one-size-fits-all approach rarely yields results when it comes to enhancing the performance of individuals...
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Most leaders know they should have difficult conversations – about performance, behaviour, or broken commitments – but many lie awake at 2am...
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You may have thought that you were promoted to a leadership position because:
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Listen to Audio Version Whether you are new to leading or you are leading a completely new team, there are certain things you need to do to increase...
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A weird and sad coincidence happened to me recently.
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Certainty is an admirable quality in a leader. But when times are tough and headwinds are rough, it takes a remarkable leader to remain flexible and...
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In my work, I have the privilege of coaching leaders across a vast spectrum of industries, organisational sizes, and stages of maturity. This...
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Whether we want to admit it or not, change is now a constant in our lives. Gone are the days when companies would embark on a change project. Now,...
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With the ever-changing landscape of business needs, business leaders must constantly adapt and readjust their strategies.
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High-performing leaders set themselves apart from average performers by implementing specific strategies and behaviours.
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I have a confession to make. When it comes to hosting a dinner party, I'm like an old-school 70s suburban housewife. I cook up everything myself from...
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Standing your ground with compassion and conviction is important for a leader. Yet, we often fall into a passive leadership style when we worry about...
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Leading oneself is the foundation upon which effective leadership is built. Without self-leadership, it becomes difficult to inspire and guide others...
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Emotionally intelligent leaders strive to support and uplift their teams in every possible way. However, when a well-meaning manager is overwhelmed...
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Delegation is a powerful leadership skill. Yet, most leaders don't receive adequate training in delegating effectively or don't fully understand it's...
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While it's common to assess employee performance based on tasks, uncovering hidden strengths can yield unexpected outcomes.
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Over the years, I have asked many effective leaders managers to share some of their biggest leadership misconceptions before they began their...
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A common stressful experience for most managers is learning how to deal with a boss or leader who is unpredictable.
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One on ones serve as a powerful tool for fostering stronger, more trusting relationships with each of your team members.
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With unexpected shifts in leadership, sudden layoffs, corporate restructures, and economic uncertainties, the workplace can quickly feel chaotic....
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Trust is often easy to build within teams.
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As human beings, we crave clarity. And it's no wonder.
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It wasn't that long ago that anyone could be a leader. Work enough hours in a company and before long, you were tapped on the shoulder to lead a team.
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A CEO of a well-known Australian brand came to me to coach his CFO, Bill. Bill had been with the company for over thirty years and was proud that he...
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A common misperception of being a great leader is that you have to be a good person. A nice person.
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Great delegation is about being an accountability partner to help your reports grow their capabilities.
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Creating psychological safety in a team is critical for high performance. According to a Harvard Business Review article, studies show that...
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Imagine a workplace in dim light. Employees can't see one another properly or what work is being done. People become fearful, hold back from...
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We are currently in the midst of a silent transformation in the way work is being carried out. The convergence of inflation, the pandemic, and a...
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When faced with an employee who consistently falls short of meeting job expectations, what steps can you take to address the situation effectively?
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In today's fast-paced world, the value of being busy is deeply ingrained in both our personal and professional lives. We often feel the need to...
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As I talk about in my book, Trusted to Thrive: How leaders create connected and accountable teams (get a free chapter here), research has found two...
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Imagine an Olympian the night before their big race. They stay up late binge-watching TV, eating chips, and drinking beer. They wake up groggy, grab...
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It can be a game-changer for leaders to look at how much psychological safety and accountability they create in their teams.
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With a lot of business stressors currently in play, a lot of people are feeling uncertain about their future.
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A study by Cornell University and Green Peak Partners wanted to uncover why 72 high performing CEOs running companies from $5 million to $50 billion...
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One of the big issues that has percolated to the top of most leader's wish lists is how to keep good people. They worry about what they need to do to...
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One of the issues with teams being in what I call, the Anxiety Zone, is while they can be great at getting things done to a high standard, there can...
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Leaders who help each of their employees feel valued for their contribution, supported to achieve challenging goals and clear on what they need to do...
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As we head into a new year with new goals and expectations, you might be finding that you are tasked with some stiff challenges with leading your...
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The last couple of years have been exhausting. Throw in a pandemic, home schooling, managing COVID outbreaks (and that's just within your own...
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We all know the world of work is undergoing profound changes. What makes change difficult is that organisations, and leaders, are still applying a...
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As human beings we all know how wonderful it feels to be trusted by your leader. Being able to trust your boss and being trusted is always rated in...
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According to a Gartner study, only 24% of hybrid and remote knowledge workers report feeling connected to their organisation’s culture.
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Over the last couple of months, you might have heard of a new workplace term called quiet quitting. A controversial phrase that started on TikTok...
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Team culture has become one of the biggest differentiators between organisations that retain good people and those that quietly lose them.
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Over the last two years, the pandemic has been a catalyst to reevaluate our lives and work. According to Gartner research, 65% of employees believe...
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The world mourns the passing of the beloved Queen Elizabeth. Not just because of her title, her wealth, or even her fame. We mourn because of the...
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Consider an organisation that has had some sort of major public relations disaster such as bullying or sexual harassment allegations, CEO or...
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One of the issues I always consider when CEOs come to me about improving trust in their leadership team is whether they have a sociopath in their...
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Imagine a management team that has had a tough few years - dwindling revenue, archaic systems and processes that need an expensive overhaul and...
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For many leaders, managing trust in their teams is challenging because there are three different forces at play.
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One of the challenges with being a leader is balancing cultivating a friendly, warm environment, while holding employees accountable to get more done...
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We all thrive when we feel trusted and when we trust others. Trust is an emotion that's difficult to explain why it's important to us. These trust in...
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Have you ever had a conversation with a boss and their reaction or language changed how you felt about them in that moment?
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If you do a search on LInkedIn for Trusted Leader, you'll find around 1 million people have the audacity to label themselves "Trusted Advisor,"...
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Did you know that only 1 in 10 senior leaders trust their peers to deliver all of the time?
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Did you know that one out of every two managers is terrible at accountability? According to a study published in Harvard Business Review that...
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One of the common issues companies have to deal with are silos forming between departments.
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Imagine a workplace in dim light. Employees can't see one another properly or what work is being done. People become fearful, hold back from...
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One of the things that I strongly believe in, that I mention in my book, Trusted to Thrive, is how leaders make a huge difference in making people...
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In the December 2021 issue of Harvard Business Review, an article by Antonio Nieto-Rodriguez called The Project Economy has Arrived discussed how...
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As a leader, your job is to create an environment where people work together in service of a shared goal - a high achievement environment where...
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For many leaders, managing trust in their teams is a challenge because there are three different trust forces at play. These can be either supportive...
Excited to announce my book launch party. It's going to be a fun event with networking, learning, story-telling and prizes.
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The pandemic has been a game-changer in so many aspects. In the workplace, it has really crystallised what we want in our work experience.
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If you have gone to Business School or studied economics, you would have been taught that humans are self-interested creatures who like to do minimal...
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As humans, we want to be with other humans and be part of something bigger and better than we can create on our own.
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Two-Thirds Of Australian Professionals Worked From Home, Revealing Need For Increased Trust Leadership In The Workplace
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When an organisation has experienced market success for a sustained duration, it is common for CEOs and some executive team members to assume the top...
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There has been a lot of talk lately about The Great Resignation. A global trend that is seeing a significant number of employees leave their job...
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In my Integrated Trust Building System, that gets unpacked in the book, Trusted to Thrive, at the intersection between connection and meaningful...
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One-on-ones meetings might seem like a management fad, but the truth is they are one of the most effective ways to build trust with your direct...
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If you are like a lot of people around the world, life might seem pretty hard right now.
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One of the traits of achievement zone leaders is that they love receiving feedback. They use it to improve how they work and those around them.
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The Achievement Zone is where teams do their best work. If we want to lead our teams into the Achievement Zone, we need to lead ourselves there first.
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In my post last week, I talked about how one of the hardest skills to manage as a leader is our ability to trust ourselves.
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Back in 2014, I decided to step out of the family business I had built up with my husband and start my own company centred on trust (Trustologie®).
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As humans, we want to be with other humans and be part of something bigger and better than we can create on our own. We love been part of an...
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In the book, TRUSTED TO THRIVE, it talks about how we are biologically programmed to want to be with people and work together, as we instinctively...
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You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions.
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We are biologically programmed to look out at the world and determine whether we can trust those around us. But we aren’t designed to look at...
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If there is one insult that a manager dreads, it would have to be being called a micromanager. It sends an implicit message of distrust, creating a...
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Building workplace trust has become more important than ever before.
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We all love positive leaders - CEOs and executives who paint an exciting, coherent vision of the future. Such enthusiasm can be contagious.
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We all know how wonderful it is to be around positive people. Optimism is contagious. People are naturally drawn to visionary leaders who paint an...
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In the last couple of articles, we have discussed how to move your team out of the anxiety and abatement zones, in order to get them into the...
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Last week, I talked about how to get teams out of anxiety and into achievement through five steps. Foundational to all of them was the need for...
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Leading a high performance team is a bit like a team leader taking their team on an exhilarating elevator ride to the 100th floor of a building.
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An interesting comment that I often get from leaders is that employee engagement results often don't explain team performance. Some teams have high...
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Thanks to bad experiences, a cynical society or even the way we were brought up, we tend to search for people’s faults. Without being aware of it, we...
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We are biologically wired to want to be with other people. It is a deep human need to feel like we belong and fundamental to human motivation.
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In today’s fast-paced world, we often don’t have the luxury of time to build trust for time-sensitive projects. The ability to react quickly and...
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Every single moment our brains are scanning our environment and calculating whether we can trust the people around us. At work, we need to feel...
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“Organisations learn only through individuals who learn.” Peter Senge, MIT
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Humans are designed to avoid conflict. Employees fear speaking up about issues in case it makes them look stupid or unpopular. Having the courage to...