In today’s pressure cooker business world, there is greater uncertainty and risk for people and organisations. It’s during these turbulent and unpredictable times that trust issues begin to surface, sometimes unbeknownst to leaders. Used to the times when things were predictable and the stakes low, leadership didn’t even need to consider trust. But throw in some instability and fear, and all of a sudden trust problems can become a strategic execution derailer.
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Years ago, an aspiring general manager had the misguided idea that reducing biscuit purchases would enable a hospital to save around $3,000 a year. The thinking was that nurses had two biscuits during morning tea and they could change to one biscuit in the morning and one in the afternoon. Alternatively, they could just skip afternoon biscuits. After all, wasn’t it enough to just have biscuits in the morning?