Marie-Claire Ross -Executive Coach, Leadership Speaker & Author
I help CEOs, executives and managers build teams that perform through coaching, workshops and keynotes across Australia and beyond.
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My mission is to help leaders create workplaces where people do their best work, trust the people around them, and believe the future is worth working towards.
Empowering leaders to grow trust, drive change, and energise their people.
With an entrepreneurial and market research background and over 20 years working with executives across industries, I bring a rare combination: the analytical rigour to diagnose what's really going on and the practical tools to change it.
I'm known for blending evidence-based frameworks with directness and warmth - asking the questions others avoid, creating the conditions for honest conversation, and helping leaders turn real insight into lasting results.
Whether I'm working one-on-one with an executive, facilitating a leadership team, or speaking to a room of 300, the approach is always the same: make the complex clear, and make the change stick.
The right solutions starts with the right questions
Every organisation is unique and so are its challenges. That's why I don't arrive with a pre-built program and a slide deck. I start by understanding your environment, your people, and what's actually getting in the way.
That means asking the questions others avoid. Where needed, it means stakeholder interviews, data review, and honest conversations before a single session is designed. After every engagement, we debrief and adjust — so the work stays relevant as your situation evolves.
The result is targeted programs from workshops and coaching to leadership development programs — that meet your leaders where they are and move them forward with clarity, confidence, and trust.
With over 25 years of leadership experience, as an ICF ACC certified executive coach, certified organisational development change coach, and AICD graduate, I bring both the strategic rigour to diagnose what's really happening and the practical tools to change it.
Why I created Trustologie®
In my previous company, I spent 12 years producing safety training programs for major corporations — the kind of work that keeps people from getting injured at work.
Then we took on a large-scale manual handling program for a glass manufacturer. Three thousand workers. Executives who genuinely cared.
Over three months I consulted with fifteen managers. The program was, by every measure, excellent.
But we missed one group entirely. The supervisors.
When the program launched, some workers picked up the handbooks we'd spent months producing and threw them in the bin as they walked out the door.
The program still worked — injuries fell 45% over five years, saving over $900,000. But to those workers, it wasn't something being done for them. It was something being done to them. The people they actually trusted — their supervisors — had never been part of it.
That's when I saw the gap: leaders with genuine intentions and no framework for building the trust that would make those intentions land.
That gap became Trustologie®.
Trust comes first. Everything else is built on top of it. Or it isn't built at all.
Why Work with Me
BA (Hons) Psychology and Sociology
ICF ACC Certified Executive Coach
Certified Executive and Organisational Development Change Coach
Thinkers 360 Top 50 Thought Leader APAC | Top 50 Leadership Expert
AICD Graduate (GAICD)
Author: Trusted to Thrive & Transform Your Safety Communication
25+ years leadership experience
200+ leader interviews across industries and countries
85% of Tribe of Trusted Leader's graduates deemed promotion-ready (half way through program)
My work helps leaders build teams that perform with trust, accountability, and clarity as the foundation rather than the aspiration.
That work is grounded in two proprietary, research-backed models.
The Achievement Zone Model™ maps exactly where a team is operating — across four performance zones defined by the relationship between psychological safety and accountability. It gives leaders the specific steps to move their team into sustained high performance.
The Integrated Trust Building System™ gives leaders a repeatable, evidence-based framework for building trust deliberately, as a leadership discipline, not a personality trait.
These aren't theories. They're the frameworks I use in every coaching engagement, workshop, and keynote — because leaders can pick them up and use them the next day.
If you're ready to stop avoiding the hard conversations and start building a team that performs, book a no-obligation conversation.
FAQ
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Who do you work with?
For individual coaching, I typically work with leaders who are stepping into bigger roles, carrying a lot of responsibility, navigating complexity or change, or wanting to lead with more clarity, confidence, and accountability . This includes emerging leaders, mid-level managers, senior leaders, executives, founders, and business owners who want to do deeper leadership work — not just to collect quick tips. Executive coaching is best for senior leaders and leadership coaching for middle managers and emerging leaders.
For team work, I work with leadership teams, executive teams, and management teams who want to strengthen trust, improve collaboration, work through tension, and create better alignment and performance. This can include team building workshops, executive team workshops, leadership offsites, and practical sessions that help teams understand how to work better together. Learn more here: team building workshop.
For organisations, I usually work with midsize to large businesses and organisations that want stronger leaders, healthier team dynamics, and a more accountable, high-performing culture. That may include growing companies, organisations going through change, and teams that need support to lead better, communicate more effectively, and perform without everything depending on one person. If you’d like to explore this in more detail, you can learn more on my Leadership Programs page.
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What’s your approach?
My approach is thoughtful, practical, and tailored to the person, team, and context in front of me. I customise both coaching and workshops so the work is relevant, grounded, and aligned with what’s actually needed.
I believe meaningful change comes from doing both inner work and outer work. Inner work includes self-reflection, awareness, mindset, and personal ownership. Outer work focuses on how people and teams operate in practice — including team dynamics, communication, planning, accountability, and ways of working together.
My approach is also grounded in my Integrated Trust Building System and Achievement Zone Model, which underpin how I help leaders and teams build trust, strengthen accountability, and improve performance in a sustainable way.
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Where are you based?
I’m based in Melbourne, Australia, and I work with clients locally, nationally, internationally and remotely. This means we can work together in a way that suits your location, schedule, and preferences.
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How do I work with you?
We can work together in a way that fits your needs, whether that’s one-to-one coaching, leadership coaching, executive coaching, or team-based work. I offer flexible ways of working so support can match your goals, responsibilities, and schedule. Most people begin by booking a confidential conversation to explore what’s happening, what support would be most useful, and whether we’re the right fit to work together.



