Marie-Claire Ross -Executive Coach, Leadership Speaker & Author

I help CEOs, executives and managers build teams that perform through coaching, workshops and keynotes across Australia and beyond. 

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My mission is to help leaders create workplaces where people do their best work, trust the people around them, and believe the future is worth working towards.

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Top 50 Coach APAC — Marie-Claire Ross Trustologie®
Top 50 Leadership Coach — Marie-Claire Ross Trustologie®
ICF Associate Certified Coach (ACC) — Marie-Claire Ross

Empowering leaders to grow trust, drive change, and energise their people.

 

With an entrepreneurial and market research background and over 20 years working with executives across industries, I bring a rare combination: the analytical rigour to diagnose what's really going on and the practical tools to change it.

I'm known for blending evidence-based frameworks with directness and warmth -  asking the questions others avoid, creating the conditions for honest conversation, and helping leaders turn real insight into lasting results.

Whether I'm working one-on-one with an executive, facilitating a leadership team, or speaking to a room of 300, the approach is always the same: make the complex clear, and make the change stick.

 

 

The right solutions starts with the right questions

 

Every organisation is unique and so are its challenges. That's why I don't arrive with a pre-built program and a slide deck. I start by understanding your environment, your people, and what's actually getting in the way.

That means asking the questions others avoid. Where needed, it means stakeholder interviews, data review, and honest conversations before a single session is designed. After every engagement, we debrief and adjust — so the work stays relevant as your situation evolves.

The result is targeted programs from workshops and coaching to leadership development programs — that meet your leaders where they are and move them forward with clarity, confidence, and trust.

With over 25 years of leadership experience, as an ICF ACC certified executive coach, certified organisational development change coach, and AICD graduate, I bring both the strategic rigour to diagnose what's really happening and the practical tools to change it.

 

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Why I created Trustologie®

 

In my previous company, I spent 12 years producing safety training programs for major corporations — the kind of work that keeps people from getting injured at work.

Then we took on a large-scale manual handling program for a glass manufacturer. Three thousand workers. Executives who genuinely cared.

Over three months I consulted with fifteen managers. The program was, by every measure, excellent.

But we missed one group entirely. The supervisors.

When the program launched, some workers picked up the handbooks we'd spent months producing and threw them in the bin as they walked out the door.

The program still worked — injuries fell 45% over five years, saving over $900,000. But to those workers, it wasn't something being done for them. It was something being done to them. The people they actually trusted — their supervisors — had never been part of it.

That's when I saw the gap: leaders with genuine intentions and no framework for building the trust that would make those intentions land.

That gap became Trustologie®.

Trust comes first. Everything else is built on top of it. Or it isn't built at all.

Why Work with Me


BA (Hons) Psychology and Sociology
ICF ACC Certified Executive Coach
Certified Executive and Organisational Development Change Coach
Thinkers 360 Top 50 Thought Leader APAC | Top 50 Leadership Expert
AICD Graduate (GAICD)
Author: Trusted to Thrive & Transform Your Safety Communication
25+ years leadership experience
200+ leader interviews across industries and countries
85% of Tribe of Trusted Leader's graduates deemed promotion-ready (half way through program)

My work helps leaders build teams that perform with trust, accountability, and clarity as the foundation rather than the aspiration.

That work is grounded in two proprietary, research-backed models.

The Achievement Zone Model™ maps exactly where a team is operating — across four performance zones defined by the relationship between psychological safety and accountability. It gives leaders the specific steps to move their team into sustained high performance.

The Integrated Trust Building System™ gives leaders a repeatable, evidence-based framework for building trust deliberately, as a leadership discipline, not a personality trait.

These aren't theories. They're the frameworks I use in every coaching engagement, workshop, and keynote — because leaders can pick them up and use them the next day.

If you're ready to stop avoiding the hard conversations and start building a team that performs, book a no-obligation conversation.

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