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Trust Building Communicator Blog

Access leadership and trust building communication tips to help you improve team productivity and safety.

How to IMPROVE ACCOUNTABILITY with your direct reports

Marie-Claire Ross Wed, Nov 25, 2020
How to IMPROVE ACCOUNTABILITY with your direct reports
So you think you're a great boss.  You care about your people.  You create a happy work environment.  And you bring in the best chocolate brownie for your team (back when we could do that).  Yet, sometimes you feel let down that your direct reports don't do work at the right standard or selectively hear which tasks they need to do.  Sound familiar? 
 
Okay.  So maybe I might be talking about myself.  Or a friend of mine.  But let me tell you about what I did to turn this situation around.  To improve accountability, I reference a battery.  Not any type of battery.  But a trust battery.
 
Sound kooky?  Let me explain.

Leadership: How are you getting results?

Marie-Claire Ross Tue, Nov 17, 2020
Leadership: How are you getting results?

One of the most common complaints from employees about leadership is that leaders don't 'walk the talk.'  It creates a lack of trust - spurring resistance to goals and negative employee interactions. Making it hard to generate cultural change longer term.

And while everyone likes to blame leaders for this perceived lack of integrity, aligning our intentions with our actions is difficult.  Sometimes people misread our actions because they don't understand the context driving our behaviours.  While other times, we are not aware that there is a disconnect.

How a Fear of Speaking Up Derails Strategic Thinking

Marie-Claire Ross Wed, Oct 7, 2020
How a Fear of Speaking Up Derails Strategic Thinking

A few years ago, I remember reading a glowing interview with the CEO of a large Australian firm about the organisation’s sharemarket success and his new strategic plan.  Everywhere you turned there was a business magazine promoting the words of the CEO and his ambitious Asian Pacific focused strategy, while he mocked other Australian companies for not following suit.