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Trust Building Communicator Blog

Access leadership and trust building communication tips to help you improve team productivity and safety.

Posts about challenge of change:

How Afternoon Biscuits Cost this Organisation $250,000

Marie-Claire Ross Wed, Oct 7, 2020

Years ago, an aspiring general manager had the misguided idea that reducing biscuit purchases would enable a hospital to save around $3,000 a year.  The thinking was that nurses had two biscuits during morning tea and they could change to one biscuit in the morning and one in the afternoon.  Alternatively, they could just skip afternoon biscuits.  After all, wasn’t it enough to just have biscuits in the morning?