Over the years, I have worked with many low trust teams to improve their performance. Repeatedly, I still see well-meaning leaders inadvertently destroy trust in their teams.
Posts about team communication:
Thanks to our tribal ancestry, we see ourselves in terms of other people and groups. Evolution has taught us that it is beneficial to live in tribes, where we can share out the work of daily survival.
Despite what collaboration software experts would have you believe, few companies have big issues with trust within teams. When it comes to improving trust within organisations, the number one issue I have found is collaboration across teams.
Jane leads a team of 30 software programmers for a large insurance company. After months of slavishly working on a new sales tool to promote to car dealerships, the head of operations informs Jane that the company’s strategy has changed. The new direction means months of rework. Jane’s team feel deflated. Rather than celebrate a successful launch, they’re stuck with renegotiating contracts, dealing with the frustration from other internal departments and various technical challenges. Scepticism abounds with the new strategy. Jane urgently needs to restore trust and counteract the growing cynicism of her team.