Marie-Claire Ross

Four step model for difficult conversations

4 min read

Emotional Intelligence and Difficult Conversations: 4 Shifts Great Leaders Make

As a manager, giving constructive feedback is one of the fastest ways to reveal your emotional intelligence. You’re not just delivering a message; you’re managing your own emotions, reading the other person, and protecting the relationship while...

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4 min read

6 Steps to Better Manage Gen Z in the Workplace

Unlock the potential of your Gen Z employees with these essential management strategies.

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4 min read

Empower Your Team: 4 Helpful Steps to Boost Team Morale During Tough Times

Times are challenging, obstacles are tough, and uncertainties loom on the horizon. The economic landscape is evolving in real time and will keep...

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3 min read

Here's one lesser known trick that makes for a better team meeting

We all love to hate meetings. Yet, when executed effectively, they enhance team unity and harness the collective intelligence of your people.

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3 min read

Crafting Your Unique Leadership Style: Moving Beyond Mimicking your Boss

Emerging leaders often kickstart their leadership journey by mirroring the practices of inspirational mentors.

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4 min read

Research suggests this is how to build a high performing team

In a recent Fast company article, Dr. Tomas Chamorro-Premuzic made the bold statement that an under-rated leadership skill is being able to build a...

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4 min read

3 Giving Feedback Examples Suitable for Different Employee Personalities

Successful leaders understand that a one-size-fits-all approach rarely yields results when it comes to enhancing the performance of individuals...

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Difficult conversations at work six steps

4 min read

How to Have Difficult Conversations at Work (That Build Trust, Not Fear)

Most leaders know they should have difficult conversations – about performance, behaviour, or broken commitments – but many lie awake at 2am...

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Picture of business woman with four bubbles that represent four ways to trust yourself as a leader

5 min read

Four ways to trust you've got what it takes to be a leader

You may have thought that you were promoted to a leadership position because:

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5 min read

How to get people to trust you as a leader in the workplace

Listen to Audio Version Whether you are new to leading or you are leading a completely new team, there are certain things you need to do to increase...

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