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Trust Building Communicator Blog

Access leadership and trust building communication tips to help you improve team productivity and safety.

Posts about Team Cohesion and Performance:

How Psychological Safety and Accountability are Inextricably Linked

Copyright Marie-Claire Ross Pty Ltd

In a highly popular Tedx video, Amy Edmondson, a Harvard Business professor, talks through her research on the impact of accountability and psychological safety in teams.  She discovered that when

high levels of psychological safety and accountability collide it leads to high performance.

Her theory has been the genesis for these four zones of team performance based on work I have done with teams over the years.  Let me step you through the model above.  Essentially, both psychological safety and accountability are modelled and managed by the team leader. How a leader models and rewards behaviour creates the culture in which a team operates: