Over the years, I've had the honour of reading and improving stacks of standard operating procedures (SOPs).
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As a safety content producer, I get the rare chance to look at countless standard operating procedures from a variety of large companies.
We use these documents to write clear, friendly scripts, in order to produce training videos that will engage, increase learner understanding and recall. Nearly, 95% of the time, these standard operating procedures are really hard to read and understand. And they're very often wrong.