Develop leaders, strengthen executive teams and gain deep insights with assessments designed to accelerate trust and performance.
Transform how your leaders think and perform with keynotes that spark connection, trust and high-performance cultures.
Explore practical tools, thought-leadership and resources to help you build trusted, high-performing teams.
Trustologie® is a leadership development consultancy founded by Marie-Claire Ross, specialising in helping executives and managers build high-trust, high-performing teams.
1 min read
1. Use more Visuals - 83% of human learning occurs visually. Use lots of photos, videos, diagrams and colour to present training information. Avoid relying heavily on text based training. After all, we only recall 10% of what we read compared to 50% for what we both see and hear.
2. Tell Stories - During training, tell stories of exemplary staff behaviour that typify the type of action you want staff to do. Stories help people make emotional connections.
3. Lead by Values - Let staff/contractors know what your values are. Using values, empowers workers to make decisions based on company values. Difficult for staff to make the right decisions if they only have rules to follow.
4. Positivise it - Remove negative language. Tell people how you want them to behave, rather than telling them what you don't want. Remove words such as 'no', 'can't and 'don't'.
5. Involve senior management - Senior management play an integral leadership role in establishing culture. Effective leadership whether it be concerning safety, a new sales method or business structure must be led from the top. They must be involved in the induction process.
6. Reduce complication - Get rid of long sentences, jargon and big words in training materials. Keep it short and tweet.
'Words are how we think, story is about how we link’ Christina Baldwin
7. Ask more why questions - Teach people why they need to do something, so they can always figure out the how. Otherwise, company processes keep getting perpetuated without people ever questioning why they do something.
8 min read
When my daughter was 17 months old, she discovered a superpower: the word “Why?”For the next two years, it was her response to almost everything.
11 min read
I have a friend who often finds herself at the mercy of her emotions. Recently, she called me to rehash a confrontation she’d had with a group of...
9 min read
True leadership presence isn’t a performance or a set of charisma hacks; it is the felt experience of who you are being in the room. By cultivating...
When it comes to training staff on safety or procedures, one of the biggest problems many of our clients talk about is the difficulty of training...
In a recent AFRBoss article, it was cited that an important trend over the next decade will be the shift from words to images in communication.
When we were all young children, we all used to bug our parents with lots of "Why?" questions. And while this can test even the calmest of parents,...
